# Qinecsa Case Study

## Scaling Safety at Speed: Reportum Enables Rapid

## Ramp-Up To Ensure Continuity for a Top-5 Pharma

## Challenge

A Top 5 Pharma, longstanding client (over eight-year relationship) approached Qinecsa with a business-critical mission to support case processing activities during the COVID-19 pandemic.

800+ FTEs were required within a three-month window to support this urgent ramp up of the existing operating model.

## Approach

Timelines, compliance, and quality remained paramount, despite the aggressive onboarding goals.

Qinecsa deployed a dedicated screening, recruitment, and onboarding team, including a project manager to manage all stakeholder expectations and a logistical team to support onboarding in a work-from-home environment.

The existing 1,000+ FTEs continued with the business-as-usual model, ensuring minimal disruption.

A layer of buffer resources and management were recruited to support oversight, training, and governance and additional quality controls implemented for new recruits to ensure sustained quality standards.

## Outcome

The additional FTEs were successfully onboarded within the required timeframe.

Robust processes ensured quality was maintained in line client expectations throughout the ramp-up.

The leadership transparency and communication throughout the challenging circumstances was commended by the client.

**Qinecsa continues to support the client across their portfolio, and we look forward to continuing our collaboration to drive further efficiencies and innovation together.**